Privacy - keeping your data safe

1. Who we are


All Seasons Garden Service is a gardening and handyman service based at:


1st Floor, The Tyrells Centre
39 Seamore Avenue
Benfleet
Essex SS7 4EX


We provide gardening, garden maintenance and handyman services to customers in Benfleet and surrounding areas of South Essex.

We respect your privacy and are committed to handling your personal information responsibly and securely.


This Privacy Policy explains what personal information we collect, how we use it, when we may share it and what rights you have over your information.


All Seasons Garden Service is responsible for deciding how and why your personal information is used.


2. What information we collect


Depending on how you contact us and use our services, we may collect the following information:


  • Contact details: your name, telephone number, email address and postal address.
  • Property details: the address where you require gardening or handyman work and information relevant to the job.
  • Enquiry and booking information: details of your request, quotations, appointments, work carried out and communications with us.
  • Customer and payment records: information needed to manage invoices, payments, accounts and our legal obligations.
  • Website information: technical information about your visit, such as your IP address, browser type and information collected through cookies or similar technologies, where applicable.

We only collect information that is relevant to running our business, responding to enquiries and providing our services.


Please do not send us sensitive personal information unless it is genuinely necessary for your enquiry.


3. How we use your information


We may use your personal information to:


  • Respond to enquiries and requests for free quotations.
  • Arrange appointments and provide gardening or handyman services.
  • Contact you about scheduled work, changes to appointments or matters relating to a job.
  • Manage customer records, invoices, payments and accounts.
  • Respond to questions, complaints or requests for assistance.
  • Maintain business records and meet legal or regulatory obligations.
  • Improve our website and understand how visitors use it, where the relevant tracking technologies are in use and permitted.
  • Send relevant marketing communications where we are legally permitted to do so.

We do not collect personal information simply for the sake of collecting it, and we do not sell your personal information to third parties.


4. Our lawful reasons for using your information


Data protection law requires us to have a valid lawful basis for using personal information. The appropriate basis depends on the purpose.


We may rely on the following lawful bases:


Taking steps before a contract or providing a service


We use your contact details and information about your requirements to respond to quotation requests, arrange work and fulfil our agreement with you.


Legal obligations


We may need to use and retain certain information to comply with legal requirements, including accounting and tax obligations.

Legitimate interests


We may use relevant information for legitimate business purposes, such as managing our customer relationships, handling enquiries, maintaining business records and protecting our business. We consider your rights and interests when relying on this basis.


Consent


Where consent is required, for example for certain non-essential cookies or marketing activities, we will ask for your consent before carrying out that activity. You can withdraw your consent at any time.


We will use the lawful basis appropriate to each activity rather than assuming that one basis applies to everything.


5. Marketing communications


We may occasionally wish to tell customers about seasonal gardening advice, our services or relevant offers.


We will only send electronic marketing communications where permitted by applicable law. This may require your consent, although certain limited exceptions can apply to existing customers.


You can ask us to stop sending marketing communications at any time by using the unsubscribe option where provided or contacting us directly.


Stopping marketing communications will not prevent us from contacting you about an existing booking, quotation, invoice or other necessary service-related matter.


6. Who we share your information with


We do not sell or rent your personal information.


Where necessary to operate our business, we may share relevant information with trusted service providers, such as:


  • Website hosting and website service providers.
  • Email and business communication providers.
  • Accounting, bookkeeping and payment service providers.
  • Website analytics or cookie service providers, where used.
  • Professional advisers or public authorities where required by law or necessary to protect our legal rights.

These providers should only receive the information necessary for their role and must handle it in accordance with applicable requirements.


We do not share customer information with other organisations for their own marketing purposes without an appropriate lawful basis.


If we use a service provider that transfers personal information outside the UK, we will take the steps required by data protection law to ensure that the transfer is lawful and appropriately protected.


7. How long we keep your information


We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting and reporting requirements.


For example:


  • Enquiry and quotation records are kept for an appropriate period to manage enquiries, follow up quotations and deal with any subsequent questions or disputes.
  • Customer and job records are retained for as long as needed to manage our services and address any relevant claims or complaints.
  • Financial and tax records are retained for the periods required by applicable law.
  • Marketing contact details are retained while we are entitled to use them for marketing and until they are no longer needed, taking account of any unsubscribe request.


When information is no longer needed, we will securely delete it or dispose of it appropriately, unless we have a lawful reason to retain it.


8. How we protect your information


We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to customer information is limited to those who need it to carry out their work. We also expect service providers handling information on our behalf to use appropriate security measures.


No method of transmitting or storing information can be guaranteed to be completely secure, but we take the protection of customer information seriously.


9. Cookies and website technologies


Our website may use cookies and similar technologies to make the site function, remember preferences or understand how visitors use it.

Some cookies may be essential to the operation or security of the website. Other cookies, such as certain analytics or advertising cookies, may require your consent before they are used.


Where applicable, our cookie settings or consent banner will explain the choices available to you. You can also manage cookies through your browser settings, although blocking certain cookies may affect how parts of the website work.


If our website includes third-party features, such as review widgets or other embedded services, those providers may process technical information in accordance with their own privacy information and settings.


Please refer to the cookie information and consent options displayed on our website for details of the technologies actually in use.


10. Links to other websites


Our website may contain links to external websites or services.


We are not responsible for the privacy practices or content of websites operated by other organisations. We recommend reading their privacy policies before providing them with personal information.


11. Your data protection rights


Depending on the circumstances and the lawful basis involved, you may have the right to:


  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request erasure of your personal information where the legal conditions are met.
  • Restrict processing in certain circumstances.
  • Object to certain uses of your information, including direct marketing.
  • Request data portability where the legal conditions apply.
  • Withdraw consent where we rely on consent to process your information.


These rights are subject to certain legal conditions and exceptions. For example, we may need to retain some information to comply with legal obligations.


To exercise your rights or ask a question about how your information is used, please contact us using the details below. We may need to verify your identity before responding.


12. How to contact us


If you have a question about this Privacy Policy or how we handle your personal information, please contact:


  • Address: 1st Floor, The Tyrells Centre, 39 Seamore Avenue, Benfleet, Essex SS7 4EX
  • Telephone: 01268 211112
  • Mobile: 07847 720961
  • Email: brianwright@allseasonsgs.co.uk


We will consider your concern and respond in accordance with our legal obligations.


13. Complaints


If you are unhappy with how we have handled your personal information, please contact us first so that we have an opportunity to address your concern.


You also have the right to complain to the UK's Information Commissioner's Office (ICO), the data protection regulator.


Website: https://ico.org.uk/make-a-complaint/


You can find further information about your data protection rights at https://ico.org.uk/.


14. Changes to this Privacy Policy


We may update this Privacy Policy when our business practices, website services or legal requirements change.


The latest version will be published on this page, together with the date it was last updated.



We recommend reviewing this page periodically to understand how we protect your personal information.